Sales and Shipping

All sales are final.

At this time I am unable to accept returns or exchanges, however for items arriving damaged due to shipping please get in contact via email within 3 days of receiving the damaged order. In some cases a refund or replacement may be sent. I do my best to package your order so it will arrive safely however ceramics are extremely fragile. Once it is shipped it is out of my hands.

Please inspect your order carefully once it arrives. Piton Pottery will not refund due to breakages if you fail to notify us within 3 days of delivery. 

Please note the original shipping and return shipping costs are not reimbursed. 

If your package appears to be lost or stolen it is the carrier service's responsibility for it's safe delivery. If your tracking states the item has been delivered but is not at your residence please first check that the shipping address entered is correct. Contact the carrier service with your tracking number and check with your local Post Office. It is your responsibility as the buyer to notify the carrier service of lost or stolen packages. Piton Pottery does not refund for lost or stolen packages. 

Please read item descriptions and understand that the nature of handmade ceramics may have slight differences than what is pictured. If you have questions about any piece please send an email and I'll do my best to supply the information you are inquiring about. I inspect all my pieces before listing them online and before they are shipped to insure the best quality, however I am only one person so if you feel there has been an error please get in contact via email at pitonpottery@gmail.com

Shipping:

Please allow for a minimum of 8-10 business days prior to your order shipping from Canada. The processing and shipping of orders happens in the order they were received. If you have concerns about receiving your package by a certain date please feel free to email me through the contact page and we'll try to accommodate your timeline but cannot guarantee it's arrival time.

Piton Pottery is not responsible for any applicable duty fees which may arise upon accepting your parcel. During any international customs process, duty fees may be charged upon receipt.

Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.

Local Pick-Up/Delivery:

We're offering local delivery to Pemberton + Whistler. Local delivery to addresses within Pemberton are an additional $5.00 and for delivery to addresses in Whistler are an additional $10.00. Orders will be dropped off discreetly to your doorstep or porch. Please select the Local Delivery option during checkout to have your item delivered instead of shipped. We will not be making individually scheduled delivery times, but will notify you when your order has been delivered. 

We also offer a Local Pick Up option for those in Pemberton. Please Schedule a Pick Up Time through our calendar. The pick up time is allocated 15 minutes and the location is the Pemberton Downtown Community Barn, please only select the pick up option if you can ensure you can pick up your order during the designated time slot. Please bring your order confirmation or leave a note with your order if another person is going to be picking it up. 

Selecting Local Pick Up:

1. Continue to Checkout
2. Select Pick Up in Store
3. Select Location > Pemberton

The pick-up location is the Pemberton Downtown Community Barn, 7444 Frontier St, Pemberton, BC V0N 0A7. Not our home/studio space. Please schedule a pick up time through our calendar.